1. Scope of Work

Heal Water Damage Restoration in Anaheim, CA will perform the services described in the work order. Any additional services or changes to the scope of work must be agreed upon in writing by both parties.

2. Access to Property

Customers must grant our team access to the property during agreed-upon hours to perform the necessary services. Delays caused by lack of access may result in additional charges.

3. Health and Safety

We adhere to strict health and safety guidelines to protect both our team and your property. Customers are required to notify us of any hazardous conditions, including but not limited to asbestos, lead paint, or other toxic materials.

4. Damage to Property

While we exercise care in our work, Heal Water Damage Restoration in Anaheim, CA is not responsible for pre-existing damage or damage caused by structural weaknesses. Any claims for new damage must be made within 24 hours of service completion.

5. Subcontracting

We reserve the right to subcontract any portion of our services. All subcontractors are vetted and held to the same standards as our in-house team.

6. Permits and Approvals

It is the customer’s responsibility to obtain any necessary permits or approvals required for the work to be performed. We can provide guidance but are not responsible for delays or fines resulting from lack of proper permits.

7. Force Majeure

Heal Water Damage Restoration in Anaheim, CA is not liable for delays or failure to perform due to events beyond our control, including natural disasters, labor strikes, or other unforeseen circumstances.

8. Insurance

We maintain comprehensive insurance coverage for our operations. However, customers are advised to maintain their own property insurance to cover potential risks and damages.

9. Indemnification

Customers agree to indemnify and hold harmless Heal Water Damage Restoration in Anaheim, CA, its employees, and agents from any claims, damages, or expenses arising from the services provided, except those resulting from our negligence or willful misconduct.

10. Confidentiality

All information provided by the customer and any findings from our work are treated as confidential. We do not disclose any information to third parties without the customer’s consent, except as required by law.

11. Service Warranty

Our services come with a warranty period specified in the service agreement. During this period, we will address any defects in workmanship at no additional cost. This warranty does not cover issues caused by external factors or subsequent damage.